Thank you for shopping at Craftyngs.com! We take pride in offering high-quality embroidery designs and products. Below is our detailed return policy to ensure clarity and customer satisfaction.

Custom Embroidery Orders

For custom embroidery designs, the following terms apply:

  • Custom orders are non-returnable and non-refundable.
  • Before dispatching your custom order, we will send you a photo of the completed product for approval.
  • Once approved and delivered, custom orders cannot be returned or refunded, as they are personalized and cannot be resold.

Ready-Made Embroidery Products

We accept returns for ready-made embroidery products under the following conditions:

  • Items must be returned within 30 days of delivery.
  • The 30-day period begins the day after the item is delivered to your home address.
  • The returned items must be in perfect condition and in their original packaging.

Refund Process

  • If your return meets the above criteria, we will process a full refund to your original payment method.
  • Once the return is received and inspected, you will receive an email confirmation of your refund.
  • Please allow up to 5 working days for your payment provider to process the refund after confirmation.
  • Keep the tracking receipts of your returned package until the refund process is completed.

Faulty, Damaged, or Incorrect Items

We strive for perfection, but if you receive a faulty, damaged, or incorrect item:

  • Contact us immediately via WhatsApp with the details of the issue.
  • Please provide images of the faulty or damaged product to help us resolve the issue quickly.
  • We will work with you to provide a replacement or refund as appropriate.